Shipping policy

• Comprehensive Delivery Coverage Across the UK: We proudly deliver to all UK postcodes, including Northern Ireland. Our extensive network ensures that wherever you are in the UK, your order will reach you.

• Real-Time Tracking and ETA Notifications: Once your order has been dispatched, you will receive a delivery tracking notification from our system. This notification will include real-time updates and an Expected Time of Arrival (ETA) provided by our third-party delivery partner, allowing you to plan accordingly for your delivery.

• Flexible Delivery Timeframes: We typically deliver orders within 1 to 5 business days, depending on the delivery option you select at checkout. Whether you choose standard, expedited, or next-day delivery, we strive to meet your expectations promptly.

• Adult Receipt Requirement: It is essential that an adult over the age of 18 is available to receive your order. If you will not be home at the expected delivery time, our delivery partners may offer you the option to designate a ‘Safe Place’ for the package or divert it to a trusted neighbor, ensuring your order’s security and convenience.

• Dynamic Delivery Costs: At checkout, the delivery cost will be calculated based on the weight of your basket and your location. Please note that these costs are subject to change as we continually adjust our prices in line with the rates provided by our delivery partners to offer you the most competitive pricing.

• Commitment to Transparency and Updates: While we are committed to delivering a seamless experience, certain situations beyond our control—such as national postal strikes or adverse weather conditions—may affect the delivery timelines promised by our partners. In such cases, we will keep you informed with regular updates to ensure you are always aware of your order’s status

 

• Delivery Liability Policy

At Beeola Foods, we strive to ensure timely and accurate deliveries. However, we cannot be held responsible for delays or issues arising from incorrect or incomplete delivery addresses provided by customers. It is your responsibility to provide a correct and complete delivery address and to ensure that an appropriate person is available at the specified location during the designated delivery time slot.

Missed Deliveries:

Beeola Foods does not accept liability for any issues resulting from missed deliveries. This includes, but is not limited to, failed delivery attempts due to the absence of a responsible recipient at the delivery address.

Unattended Deliveries:

If you instruct Beeola Foods or our third-party delivery partners to leave your order unattended at the delivery location, Beeola Foods disclaims all liability for any consequences that may arise from this action. This includes, but is not limited to, risks such as theft, tampering, or contamination of the delivered items.